Role of HR professionals in today’s modernized and dynamic industrial scenario: Satyajit R. Dey, MSW, 1997

The role of HR professionals has become very crucial in today’s modernized and dynamic industrial scenario. HR professional’s basic interaction is with human resources (employees) of the organization, and with factors that affect their psycho-social functioning within and outside their work place. He also has to maintain a balance between his own functioning as an HR Professional and his responsibilities towards the employees of the organization. The thrust areas which are important for an HR Professional to function are: they should possess sound knowledge of HRD, be aware of the basic code of conduct of HR Professional; should possess the skills, aptitude and expertise to implement the acquired knowledge, possess capability to empathize situations, and also able to develop a proper rationale for his functioning as an HR professional. HR Professional’s responsibilities towards the employees of the organization may primarily include the development & promotion of psycho-social functioning of the employees of the organization, their morale-boosting during the time of organizational crisis, counseling them when they are faced with personal problems, giving periodic feedback about their job-performance, looking after their state of well-being by implementing welfare measures etc. all these directed towards increasing their self-efficacy, adaptability, productivity, and reliability at work.

As an HR Professional, I firmly believe, that there are certain specific requirement, which are very essential for the proper functioning of HR Professionals.

  • He should keep in touch with the latest developments taking place in the field of HRD/HRM and constantly update information with the passage of time.
  • He should have a strong insight into the developments taking place around his surroundings and thereby take actions accordingly;
  • He should be able to sense the positive and negative factors influencing the functioning of HR Professionals;
  • He should possess a strong foresight and also able to anticipate the future changes that might occur in the years to come. This would help in preparing oneself and the company to face the future challenges with courage and conviction;
  • Every action of HR Professional should be blended with a vision and a mission;


Today, in this hi-tech competitive world, professionals are expected to perform multiple roles at a given of time with high accuracy and consistency; and their potentials are being measured by the amount of work completed in the shortest possible time. I have often experienced employees complaining about their disinterest and lack of enthusiasm in their job assignment, because they are given too many responsibilities, and also beyond their field of work. Here, the role of HR Professionals becomes very crucial. He has to take initiative to see that the job allocation of an employee matches the qualifications and work-experience possessed by them. Moreover, he should ensure that employees should not get over-loaded with work every now and then, because sooner or later it also affects the quality of work.


As far as I can visualize, along with my  years of experience working in different industrial set-ups, I see HR Professional’s have been performing different categories of roles; viz.

  • Role of a Leader;
  • Role of Analyst and Interpreter;
  • Role of Alternatives;
  • Role of a Guide;
  • Role of an Empathizer;
  • Role of an Implementer;
  • Role of a Planner;
  • Liaisoning Role;
  • Role of a Motivator;
  • Role of an Instructor;
  • Role of a Negotiator;
  • Sensitivity Roles;
  • Role of an Investigator;
  • Role of a Solution-Finder;
  • Role of a Mobilizer;


Lastly, I am of the firm opinion that the success of HR Professionals in performing these roles more effectively , will largely depend on factors, such as timely initiative of HR professionals, personality of HR Professionals, support from the top-management and departmental-heads, prevailing environment within the organization, formal and informal groups within the organization, credibility and the reputation of the organization in the market.